Karen Wells of Traverse City, Michigan, wrote about an apartment that she and her husband rented in Sydney, Australia, through Airbnb.com, saying, “What a nice experience! We shared a young professional’s apartment but had our own bedroom and bath…. And we paid only a little over $100 per night! So it turned out great for us, but we have talked to others who used Airbnb in various countries and encountered funky bathrooms, cleanliness issues, unexpected steps, etc. We...

Karen Wells of Traverse City, Michigan, wrote about an apartment that she and her husband rented in Sydney, Australia, through Airbnb.com, saying, “What a nice experience! We shared a young professional’s apartment but had our own bedroom and bath…. And we paid only a little over $100 per night! So it turned out great for us, but we have talked to others who used Airbnb in various countries and encountered funky bathrooms, cleanliness issues, unexpected steps, etc. We...

We asked subscribers to each tell us about a time when they submitted a claim — medical or nonmedical — to a travel insurance company and expected reimbursement but had their claim denied. Our aim was to make travelers aware of what they might be surprised to find they are NOT covered for, in certain situations, under travel insurance policies.

Noting that we would not be printing the names of any travel insurance companies (we just wanted general accounts), we asked...