ITN is breaking with tradition, in this case, in how it presents a reader’s complaint and the company’s rebuttal. In the interest of brevity and clarity, the following facts have been summarized from many, many pages of correspondence. — Editor
ITN subscriber Joyce Barnes of Los Angeles, California, was scheduled to join a tour of Burma led by Philip Hassrick of Lost Frontiers, Inc. (87 Park Rd., Fairfax, CA 94930). She had made her own flight arrangements to Burma.
On Jan. 9...
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