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I took a Continental Airlines flight from Seattle to Cancun and return, Feb. 27-March 8, ’05. I know ITN does not normally include anything on North America, but Houston is an international gateway plus I was assured by the ticket clerk that the same policy holds true everywhere: that is, even if you have made a reservation for a wheelchair, it will not arrive if you have not filled out and submitted the proper paperwork.

In Seattle, after the agent saw I had reservations for...

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In the ’90s, my wife, Alice, and I three times hired a car and drove through the newly opened countries of Eastern Europe, but we had yet to visit the three countries that were former Soviet states: Belarus, Ukraine and Moldova. In May ’05 we made up for that omission.

If we were younger, we would have handled the trip totally independently, but we’re now in our mid-70s and the thought of arriving at airports and train stations and trying to sound out the Cyrillic alphabet (let alone...

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During the week of March 13-20, ’04, we stayed at the Karl Schranz Hotel in St. Anton, Austria. We went with a group of six couples, booked by Alpine Adventures.

We were told it was a 4-star hotel, but when we got there we were assigned a room in which the bathroom had no tub and no counter space. There was not room enough in the small bedroom for two people to pass each other easily. The other five couples got large rooms or suites with tubs, writing desks, easy chairs, a couch and...

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ITN was mailed a copy of a letter sent to Discovery World Cruises*, as follows.

I was a passenger on the “In the Wake of the Bounty” cruise of the M.V. Discovery, Jan. 31-Feb. 15, ’05. My sole purpose in taking this cruise was to visit Pitcairn Island. To insure this, before booking I spoke with your company and was told they had Zodiacs available for landing. I was prepared for the possibility of weather preventing landing, but I was not prepared to find that Discovery World Cruises...

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We took a 14-day Adriatic cruise from Dubrovnik, Croatia, to Venice, ltaly, aboard the m/v Monet, March 16-30, ’05, with Elegant Cruises & Tours. We arranged it through TravLtips (Flushing, NY; 800/872-8584).

We took advantage of the off-season rates; they will be available again in November. The Monet has three cabin categories and we chose the middle one, but we heard no complaints about any. The published base price for this category was $5,060, but the TravLtips price was $3,...

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In the many years my husband, Ted, and I have traveled around the world on ship, on tours and independently, we have booked travel insurance about two-thirds of the time. We have seldom needed to use it and always questioned the expense of bothering with it.

One outstanding event that precluded travel for which we could make no claim on a typical travel insurance policy was a cruise we had booked with the former line Renaissance Cruises, leaving a European port on 9/12/01 — yes, the...

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One important additional detail about choosing a tour company (Feb. ’05, pg. 58) is finding out if the departure dates are guaranteed! We have had three bad experiences with Globus* (Littleton, CO; 800/221-0090 or www.globus journeys.com); all three times we have tried to travel with Globus (confirmed, all payments made, etc.), they have canceled within two to three weeks of our departure dates! Their tours may be wonderful, but we have learned our lesson.

The first time was a tour of...

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How do we go about choosing a tour (Feb. ’05, pg. 58)? My wife and I have traveled widely using a range of methods: group tours, individually, combined independent and group travel, canal boat rentals, etc. We would suggest the following steps, in order of priority.

1) Request references from the tour operator or agency. Call more than one reference, covering both male and female contacts. If the agency cannot or will not supply references for any reason, do not deal with them.

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