My husband and I took four flights on Copa Airlines (Panama City, Panama; 800/359-2672) in February and March 2014.
For the first flight, from Bogotá to Cartagena, Colombia, we arrived 1½ hours early at the airport, got boarding passes and flew on a half-empty plane.
Flying from Cartagena to San Andrés Island on Feb. 27 was a very different story. Upon our arrival two hours early, the Copa counter agents, without even opening the computer, told us our flight was full. They said...
CONTINUE READING »